Privacy Policy

NumLogic ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit numlogic.com or engage our services.

01 Information We Collect

Information You Provide Directly

When you contact us, book a discovery call, or engage our services, we may collect:

• Full name and job title
• Email address (personal or business)
• Company name and industry
• Country of residence or business
• Message content and service requirements
• Phone number (if provided)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and general geographic location (country/region level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website URL
• Date and time of visits

Information from Third Parties

We may receive information about you from third-party sources such as LinkedIn if you contact us through their platform, or from referral partners introducing you to our services.

02 How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Matching you with qualified engineers, SEO specialists, or business analysts
• Communication: Responding to your enquiries, scheduling discovery calls, and sending service updates
• Contract management: Processing agreements, invoices, and ongoing retainer management
• Legal compliance: Meeting our obligations under Australian law and applicable international regulations
• Website improvement: Analysing site usage to improve performance and user experience
• Marketing: Sending relevant service updates (only with your consent; opt-out available at any time)

03 Information Sharing & Disclosure

We never sell your personal information. We may share your information in limited circumstances:

With Our Talent Network

To match you with a suitable engineer or specialist, we may share your company name, industry, and project requirements (not personal contact details) with our vetted talent network.

With Service Providers

We use trusted third-party services to operate our business, including:

• Email delivery services (for enquiry responses)
• Calendar/scheduling tools (Calendly)
• Cloud hosting providers (VPS infrastructure)
• Cloudflare (CDN, DDoS protection)

All service providers are contractually bound to protect your data and use it only as directed by us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of NumLogic, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you by prominent notice on our website prior to your information being transferred.

04 Cookies & Tracking

Our website uses a minimal number of cookies to operate effectively:

We do not use advertising cookies, Google Analytics, Facebook Pixel, or any third-party behavioural tracking by default. You can disable cookies in your browser settings without affecting the core functionality of our site.

05 Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

• Enquiry data: 12 months from last contact if no engagement follows
• Client data: 7 years after the end of the engagement (Australian tax law requirement)
• Email marketing: Until you unsubscribe
• Technical/server logs: 90 days rolling

When data is no longer required, we securely delete or anonymise it.

06 Data Security

We implement industry-standard security measures to protect your personal information:

• HTTPS/TLS encryption for all data in transit (enforced via Cloudflare)
• Server-side input sanitisation and rate limiting on all forms
• Restricted access — only authorised NumLogic personnel can access personal data
• Regular security reviews of our hosting environment (aaPanel + Linux VPS)
• Passwords and sensitive data are never stored in plain text

Despite these measures, no internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately at [email protected].

07 Your Rights

Depending on where you are located, you have the following rights regarding your personal data:

All Users

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Opt-out: Unsubscribe from marketing emails at any time

EU/UK Residents (GDPR/UK GDPR)

• Portability: Receive your data in a commonly used, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw any consent previously given
• Lodge a complaint: With your local supervisory authority (e.g., ICO in the UK, or relevant EU DPA)

California Residents (CCPA)

• Right to know what categories of personal information are collected
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

08 International Data Transfers

NumLogic is headquartered in Australia. If you are located in the EU, UK, or other jurisdictions with data protection laws, please be aware that your information may be transferred to and processed in Australia.

We ensure appropriate safeguards are in place for international transfers, including relying on adequacy decisions or implementing standard contractual clauses where required by GDPR.

Our hosting provider is based in Australia/Asia-Pacific. Cloudflare may process data through its global network per their Privacy Policy.

09 Children's Privacy

Our services are directed exclusively at businesses and professional individuals. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will delete it immediately. If you believe we have inadvertently collected information from a minor, please contact us at [email protected].

10 Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

For material changes affecting how we process your data, we will notify active clients by email prior to the change taking effect.

11 Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

If you are an EU resident and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local Data Protection Authority.